Welcome to Plansom. These Terms and Conditions (the “Terms”) govern your access to and use of Plansom’s software-as-a-service platform, website, and related services (collectively, the “Services”). Plansom Limited (“Plansom”, “we”, “us”, or “our”) is an Irish company that provides the Services. Please read these Terms carefully, as they contain important information about your rights and obligations when using our Services.
By accessing or using the Services, you agree to be bound by these Terms, as well as our Privacy Policy and any applicable policies or addenda referenced herein. If you do not agree with any part of these Terms, you must not use the Services.
If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. You acknowledge that the Services inherently involve the collection and processing of data as described in these Terms and our Privacy Policy, and you consent to such activities.
Plansom offers various subscription plans for the Services. Details of the current plans, including their features, duration, and pricing, are available on our website. We may update or introduce new plans from time to time. You should review the plan details before subscribing.
By selecting a plan and subscribing to the Services, you agree to pay the associated fees (such as monthly or annual subscription fees) as described for that plan. Payment must be made using the payment method(s) we support, and in the currency specified at the time of purchase, unless otherwise indicated. All fees are stated inclusive or exclusive of applicable taxes as specified; you are responsible for paying any taxes or government charges applicable to your use of the Services (except taxes based on our income). Payment processing details and accepted payment methods are provided on our website or during the checkout process.
Subscriptions are billed in advance on a recurring basis according to the billing cycle of your plan (e.g. monthly or annually). Auto-Renewal: By subscribing, you authorize us to automatically charge your selected payment method at the end of each billing cycle for the next period’s fees, until you cancel . Your subscription will automatically renew under the same plan and billing cycle unless you cancel the subscription before the end of the then-current period. We will inform you of any changes to subscription fees or material terms in advance (see Section 15). You are responsible for keeping your billing information (such as credit card details and billing email) and contact information current and accurate. If we are unable to successfully charge your payment method for a renewal, we will follow the procedures in Section 3.6 (Failed Payments).
Changes to Fees: We may adjust the fees for our subscription plans. Fee changes will not apply retroactively; they will become effective at the start of your next subscription term. We will provide you with reasonable advance notice (for example, by email or through the Services) of any material changes in fees. If you do not agree to a fee change, you may cancel the subscription before the new fee takes effect (see Section 3.4 and 3.5 for cancellation), and you will not be charged the new fee. Your continued use of the Services after the effective date of a fee change constitutes your acceptance of the revised fee.
If you subscribe on a monthly plan, you will be billed the subscription fee each month on a recurring basis. You may cancel a monthly subscription at any time, and cancellation will take effect at the end of your current monthly billing period. This means you will not be charged for the next month, and your access will continue until the current paid month concludes. We do not provide refunds or credits for partial months of service, except as required by law or explicitly provided in these Terms. You can cancel the subscription through your account settings on our website or by contacting our support team. For organizational accounts with multiple users on a monthly plan, all user licenses under the account are billed on the same monthly billing date, and fees apply for each active user license for that month regardless of individual usage.
If you subscribe on an annual plan, you will be charged for the full year upfront at the start of the subscription. You may choose to cancel an annual subscription at any time; however, the cancellation will take effect at the end of your current 12-month term. Your account will remain active and you will retain access to the Services until the conclusion of the prepaid annual period. The subscription will then not renew for a new year. As a general rule, we do not issue refunds for unused portions of an annual plan if you decide to stop using the Services mid-term, except as provided in Section 4 or if required by law. If you have an organization with multiple user licenses on an annual plan, all user licenses are billed on the same annual renewal date. All user accounts under your organization’s subscription will be charged for the year regardless of whether each user actively uses the Services during the term.
It is your responsibility to ensure that your payment information is current and that you have sufficient funds or credit available for the subscription fee. If we attempt to charge your provided payment method and the charge is declined or fails (for example, due to expiration or insufficient funds), we will notify you (e.g. via email) and may retry the payment. If the payment remains unsuccessful, we may, at our discretion:
If a payment issue is not remedied within a reasonable time frame specified in our notice (e.g. within 10-14 days of our first failed payment notice), we may treat it as a materialbreach of these Terms and terminate your subscription for non-payment pursuant to Section 7.2. You will remain responsible for any amounts that are due up to the date of termination. We reserve the right to charge interest on any overdue amounts to the extent permitted by law, and you agree to reimburse us for any reasonable costs we incur in seeking to collect overdue payments (such as collection agency fees or legal fees), except where prohibited by law.
No Refunds, with Limited Exceptions: Except as explicitly provided in these Terms or as required by applicable law, all payments made to Plansom are non-refundable. This means that once a subscription fee or other fee has been charged, you will not be entitled to a refund of that fee if you decide to stop using the Services or cancel your subscription before the end of the billing period. This no-refund policy applies to both monthly and annual subscription plans and to any one-time fees (if applicable), whether or not you actively use the Services during the subscription period.
Legal Right of Withdrawal (Consumers in EU/UK): Notwithstanding the above, if you are an individual consumer residing in the European Union, United Kingdom, or another jurisdiction with a statutory “cooling-off” period for online contracts, you may have the right to cancel your initial subscription purchase within 14 days of your first purchase (the “cooling-off period”) and receive a full refund. However, if you begin using the Service (e.g. by logging in and making use of paid features) during the cooling-off period, you acknowledge that you may lose the right to cancel under these laws to the extent permitted by law (for example, if you have expressly requested us to begin the Services and acknowledged that your right to withdraw will be lost once the service is fully performed). We will inform you of applicable cancellation rights and obtain required consents at the time of purchase if required by law. To exercise a statutory cancellation right within the cooling-off period, you must inform us of your decision to cancel (for example, by contacting our support with a clear notice). We will process eligible refunds as soon as practicable after receiving a valid cancellation request.
Termination by Plansom or Material Changes: If we terminate your subscription without cause (i.e. not due to your breach) as described in Section 7.2, or if you terminate your subscription because you object to a material change in the Terms under Section 15, we will provide you a pro-rated refund of any pre-paid fees for the remaining unused portion of your subscription period after the termination takes effect. We may also provide refunds or credits in other extraordinary circumstances if required by law or if we determine, in our sole discretion, that a refund is appropriate to remedy an issue with the Service.
Nothing in this Section 4 affects any rights you may have under applicable consumer protection laws to request a refund or other remedies. We will honor any refund, return, or cancellation rights that are mandated by law even if they are not explicitly mentioned in these Terms.
We strive to maintain a reliable and accessible service. However, we do not guarantee 100% uptime or uninterrupted availability of the Services. From time to time, the Services may be temporarily unavailable or limited, including for scheduled maintenance, upgrades, repairs, or unexpected outages. We will make reasonable efforts to inform you in advance through our website, in-Service notification, or email of any significant planned maintenance or downtime.
While we endeavor to quickly resolve any interruptions, service outages, delays, or technical issues may occur. You acknowledge that occasional downtime or service issues are an ordinary risk of software services. Such interruptions will not entitle you to any refund or compensation, except where expressly provided in these Terms or required by law.
Modifications to Services: Plansom reserves the right to modify, update, or discontinue the Services or any features or functionality of the Services at any time. We may add or remove features, impose usage limits, or temporarily suspend the Service (for example, to address security issues) as needed. For any material change that significantly reduces the core functionality of the Services or if we decide to discontinue the Services entirely, we will provide you with reasonable advance notice (for example, via email or a notice on our site). If you have paid for a subscription and a material modification or discontinuation of the Service occurs, you may terminate your subscription and receive a pro-rata refund of any fees you prepaid for the period after the effective date of the change or discontinuation. We will have no liability for modifying or discontinuing any feature of the Services, provided that we comply with the notice and refund obligations in this Section.
You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to create an account and use the Services. By using the Services, you represent and warrant that you meet this age requirement and are otherwise legally qualified to enter into and form contracts under applicable law. If you do not meet these requirements, you must not use the Services.
To access most features of the Services, you will need to create a user account. When registering, you must provide accurate and up-to-date information as requested (such as your name, valid email address, and any other required details). You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to safeguard your password and not share it with any unauthorized persons. If you believe your account has been compromised or accessed without authorization, you must notify Plansom immediately at our support contact.
You are responsible for any content or data you upload or actions taken through your account by you or anyone you allow to access your account. Plansom is not liable for any loss or damage arising from unauthorized use of your account (to the extent not caused by us). We recommend that you use a strong password and enable any available two-factor authentication features for added security.
Data Backup: You are solely responsible for maintaining backups of any data or content that you store on the Services. While we implement measures to protect data (as described in our Data Processing Addendum), we do not guarantee that your data will never be lost or corrupted. Plansom shall not be responsible for any data loss or corruption, or for restoring lost data, except to the extent required by applicable law. We encourage you to export or back up your important data regularly.
You agree to use the Services only for lawful purposes and in compliance with these Terms and all applicable laws and regulations. You must not misuse the Services. In particular, you agree that you will not (and will not allow any third party to):
This list of prohibitions provides examples and is not exhaustive. We reserve the right, but do not assume the obligation, to monitor use of the Services for compliance with these Terms. If Plansom (in its sole discretion) determines that you have violated this Acceptable Use section or any other provision of these Terms, we may take appropriate action. This may include suspending or terminating your account or access (in accordance with Section 7), removing or disabling access to content that violates these Terms, and/or reporting you to law enforcement or regulatory authorities if your conduct is unlawful.
Compliance with Laws:You are responsible for ensuring that your use of the Services (and any content you submit) complies with all laws and regulations that apply to you, including but not limited to data privacy laws, export control laws, and intellectual property laws.
You may terminate your account or cancel your subscription at any time if you no longer wish to use the Services. You can initiate cancellation or termination through the account management settings on our platform or by contacting Plansom support and requesting account termination..
For Cause: Plansom may suspend or terminate your account (and/or your access to all or part of the Services) immediately for cause, without prior notice, if we reasonably determine that: (a) you have materially breached these Terms (for example, violated the Acceptable Use rules, failed to pay fees when due, or infringed intellectual property rights), or (b) your use of the Services poses a security risk to the Services or any other user, or may subject Plansom or any third party to liability. In the case of a breach that is capable of being cured, where practical, we will endeavor to provide you with notice of the breach and a short opportunity to cure it before terminating or suspending services; however, we are not required to do so if the breach is serious, repeated, or if exigent circumstances make immediate action appropriate. If your account is terminated for cause, you will not be entitled to any refunds of fees paid, and you remain responsible for any unpaid fees or charges accrued up to the date of termination.
Without Cause (Convenience): Plansom reserves the right to terminate this agreement and your account without cause (for convenience). If we choose to discontinue your account or subscription for reasons other than your breach, we will provide you with at least 30 days’ prior notice (for example, via the email associated with your account). In such a case, your account will remain active for the notice period or until the end of your current subscription term, and we will not charge you for any renewal. If your subscription period extends past the effective date of a termination for convenience, we will refund you any pre-paid, unused fees covering the period after termination. We may also assist in providing you an export of your data (if applicable) upon request.
Additionally, we reserve the right to terminate or suspend the Services (in whole or in part) for all users if necessary (for example, if we discontinue the Service entirely). In such a scenario, we will provide notice and any applicable refunds as described above.
Upon termination or expiration of your subscription or account for any reason:
After termination, you will no longer have access to the Services. If you wish to resume using Plansom after termination, you may need to create a new account or re-subscribe, unless the termination was due to a breach, in which case we may refuse to provide the Services to you in the future at our discretion.
Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Services are described in our Privacy Policy, which is incorporated into these Terms by reference. We encourage you to read the Privacy Policy carefully to understand how we handle your personal data. By using the Services, you acknowledge that personal data will be processed as described in the Privacy Policy and, where applicable, you consent to such processing.
If you use the Services to process personal data of third parties (for example, if you upload information about your customers or other individuals), Plansom will act as a data processor on your behalf. The Data Processing Addendum in Section 9 outlines how we handle such data in compliance with the EU General Data Protection Regulation (GDPR) and other dataprotection laws. By using the Services and uploading or inputting personal data, you agree to the terms of the Data Processing Addendum, which forms part of these Terms.
Please note that you are responsible for complying with all applicable data protection laws in your use of the Services, including obtaining any necessary consents and providing any required notices to data subjects whose personal data you process via the Services. Further details on your responsibilities are provided in Section 9.
This Data Processing Addendum (“DPA”) applies when Plansom processes Personal Data on your behalf as part of providing the Services. It is designed to meet the requirements of Article 28 of the GDPR and similar data protection laws. This DPA is an integral part of the Terms. In case of any conflict between this DPA and other parts of the Terms regarding the processing of personal data, this DPA will prevail.
9.1 Roles of the Parties: For purposes of data protection law (such as the EU GDPR, UK GDPR, and analogous laws), you are the Data Controller (the party who determines the purposes and means of processing personal data) and Plansom is a Data Processor (the party processing data on behalf of and under the instructions of the controller) for any personal data that you (or your authorized users) upload, store, or otherwise provide to the Services (“Customer Personal Data”). In certain limited cases, Plansom may also act as a data controller for specific data as described in Section 9.4 (for example, for aggregated data that no longer identifies individuals). Each party agrees to comply with the obligations applicable to it under relevant data protection laws with respect to Customer Personal Data.
9.2 Our Obligations as Processor:
9.3 Your Obligations as Controller: As the data controller, you bear primary responsibility for the lawfulness of the personal data processing carried out under these Terms. You agree and warrant that you will:
9.4 Aggregated and Anonymized Data: You acknowledge that Plansom may compile or generate aggregated, anonymized, or de-identified data from your usage of the Services (for example, usage metrics, performance statistics, or machine learning models trained on data that has had personal identifiers removed). This aggregated data does not include personal data and does not identify you, your organization, or any individual. Plansom may use such aggregated/anonymized data for its own legitimate business purposes, such as to improve and optimize the Services, to develop new features or offerings, to compile statistical reports, and to publish insights about usage patterns and trends. In these cases, Plansom acts as a data controller for the aggregated data it creates. We ensure that any such use of data is in compliance with applicable laws and does not compromise the privacy or security of personal data. For clarity, nothing in this Section 9.4 permits Plansom to publicly reveal or misuse any Customer Personal Data; this Section only applies to data that has been stripped of personal identifiers and combined with data from other sources such that no individual or customer can be identified
This Data Processing Addendum is effective for the duration of your use of the Services and will survive termination of the Terms until all Customer Personal Data is deleted from our systems.
Plansom’s Intellectual Property: All rights, title, and interest in and to the Services and all content, materials, and technology provided by Plansom through the Services are owned by Plansom Limited or its licensors. This includes (but is not limited to) the software, source code, algorithms, artificial intelligence models, designs, user interfaces, trademarks and service marks, logos, documentation, and all other intellectual property associated with the Services. The structure, organization, and underlying data models of the Services are valuable trade secrets and confidential information of Plansom. These Terms do not grant you any ownership rights or title in or to Plansom’s intellectual property. Plansom reserves allrights to the Services and our intellectual property that are not expressly granted to you under these Terms.
Your Intellectual Property: As between you and Plansom, you retain ownership of all data, files, and content that you upload, submit, or generate using the Services (“Your Data”). Plansom does not claim any ownership rights in Your Data. For example, any text, images, documents, or other materials you provide to the Services remain yours or the property of the original creator. Additionally, any output specifically generated by your use of the Services (such as reports, analytics, or other results, to the extent they contain or derive from Your Data) will be considered part of Your Data and remain under your ownership, subject to any rights of third parties that may be incorporated in that output.
When you use the Services and input or upload Your Data, you grant Plansom a limited license to use, reproduce, modify (e.g. for formatting or technical processing), and process Your Data solely for the purpose of providing and improving the Services to you and in accordance with these Terms, including our Privacy Policy and Data Processing Addendum. This means, for example, we have your permission to store your data on our servers, back it up, display it to you and users you authorize, and send it to or from you as you direct through the Service. If you share Your Data with others via the Services (for instance, by inviting team members to a workspace or sharing a project), you also grant us the rights to make those shared copies as necessary. This license to Your Data is non-exclusive, worldwide, royalty-free, and sub-licensable to our subprocessors solely for the permitted purposes of operating the Service on our behalf. We do not use Your Data except as necessary to provide the Service, fulfill our legal obligations, and as otherwise permitted by these Terms. We will not use Your Data for marketing or advertising purposes or to build unrelated products without your explicit consent.
You represent and warrant that you have all necessary rights, permissions, and consents to upload and use Your Data with the Services and to grant us the foregoing license. You remain responsible for Your Data and ensuring that its use as contemplated by these Terms does not violate any applicable law or infringe any rights (including intellectual property or privacy rights) of any third party.
Subject to your compliance with these Terms and payment of any applicable fees, Plansom grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your own internal business purposes (or personal use, if you are an individual consumer) during the term of your subscription. This license allows you to use the features of our software through your account as intended and described in our documentation.
Restrictions: Except as expressly permitted by Plansom in writing or as allowed by law on a non-excludable basis, you agree that you will not: (a) copy, modify, distribute, or create derivative works based on any part of the Services; (b) rent, lease, lend, sell, sublicense, or resell the Services to any third party; (c) use any portion of the Services’ software or code outside of the Services (e.g., extracting source code or using APIs in violation of our API terms); (d) reverse engineer, decompile, or attempt to extract the source code or underlying ideas or algorithms of the Services (except to the limited extent that applicable law permits reverse engineering despite this limitation); or (e) remove, obscure, or alter any proprietary notices or labels on the Services (such as copyright or trademark notices). Any attempt to do any of the foregoing without our permission is a breach of these Terms and may result in immediate termination of your rights to use the Services.
Third-Party Components: If the Services include any third-party software components that are provided under separate license terms (such as open source licenses), Plansom will provide those terms to you or make them available, and those terms will govern your use of the third-party components. Such components are included “as is” without warranty from Plansom, but any obligations or restrictions under the third-party license are between you and the third-party licensor.
All rights not expressly granted to you in these Terms are reserved by Plansom and its licensors. We (and our licensors) retain all ownership and intellectual property rights in and to the Services and any copies thereof, subject to the underlying rights in Your Data as described above. If you provide any feedback, suggestions, or ideas about the Services to us (“Feedback”), you acknowledge that we may use the Feedback without restriction or obligation to you, and you hereby grant us a perpetual, sublicensable, transferable, worldwide, irrevocable license to use and incorporate such Feedback into our products or services.
11.1 Definition of Confidential Information: During the course of your use of the Services, you and Plansom may share certain non-public, proprietary information with each other. “Confidential Information” means any information that is disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) which is designated as confidential or proprietary, or that should reasonably be understood to be confidential given the nature of the information and the context of disclosure. Confidential Information can be in any form (written, oral, electronic, visual, etc.). You agree to defend, indemnify, and hold harmless Plansom, its officers, directors, employees, and agents from any claims or demands arising from your use of the Service or violation of these Terms.
However, Confidential Information does not include any information that: (a) is or becomes publicly available without breach of any obligation owed to the Disclosing Party (through no action of the Receiving Party); (b) was already known to the Receiving Party without confidentiality obligations at the time of disclosure (as evidenced by written records); (c) is lawfully obtained by the Receiving Party from a third party who has the right to disclose it without restriction and without breach of a duty to the Disclosing Party; or (d) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information (as evidenced by written records).
11.2 Obligations of Confidentiality: The Receiving Party agrees to use the Disclosing Party’s Confidential Information solely for the purpose of exercising its rights or performing its obligations under these Terms (including using the Services, in your case, or providing the Services, in our case). The Receiving Party shall not disclose or make available the Disclosing Party’s Confidential Information to any third party, except to those of its employees, agents, or subcontractors who need to know the information for theabove-stated purpose and who are bound by confidentiality obligations no less protective than those in this Section. The Receiving Party shall use at least the same degree of care (and no less than a reasonable degree of care) to protect the confidentiality of the Disclosing Party’s Confidential Information as it uses to protect its own similar confidential and proprietary information.
The Receiving Party will not use or reproduce any Confidential Information of the Disclosing Party in any form except as required to fulfill the purpose of this agreement. Any copies of Confidential Information that are made will remain the property of the Disclosing Party and will contain or be marked with all confidentiality legends appearing on the original (if provided in writing).
11.3 Compelled Disclosure: If the Receiving Party is legally compelled by a court order, law, or governmental authority to disclose the Disclosing Party’s Confidential Information, the Receiving Party shall, if legally permissible, provide prompt written notice to the Disclosing Party before making any such disclosure, so that the Disclosing Party may seek a protective order or other remedy. The Receiving Party shall disclose only that portion of Confidential Information which it is legally required to disclose and shall use reasonable efforts to obtain confidential treatment for any Confidential Information that is so disclosed.
11.4 Duration of Confidentiality: The obligations in this Section 11 begin upon disclosure of Confidential Information and survive any termination of these Terms or your use of the Services. Each party will continue to treat the other’s information as confidential indefinitely, or at least for so long as the information remains confidential and is not within the exceptions above.
Violation of this confidentiality provision may cause irreparable harm to the Disclosing Party, for which monetary damages would be an inadequate remedy. In addition to any other rights and remedies available, the Disclosing Party may seek injunctive relief to enforce these confidentiality obligations.
12.1 Cap on Liability: To the fullest extent permitted by applicable law, the maximum aggregate liability of Plansom and its affiliates, officers, directors, employees, agents, suppliers, and licensors (collectively, for purposes of this section, “Plansom”) to you or anythird party, for all claims, liabilities, losses, damages, or costs arising out of or relating to these Terms or the Services, shall not exceed the total amount of fees that you paid to Plansom for the Services in the twelve (12) months immediately preceding the event giving rise to the liability. If you have not paid any fees to Plansom for use of the Services (for example, if you are on a free plan or during a free trial), Plansom’s total cumulative liability in such case shall not exceed EUR 100 (or the equivalent in local currency), or the minimum amount permitted by law if a higher minimum is mandated in your jurisdiction. This limitation is cumulative and not per-incident; multiple claims will not expand the cap.
12.2 Exclusion of Certain Damages: In addition to the above cap, and to the fullest extent allowed by law, Plansom shall not be liable for any of the following types of loss or damage arising out of or in connection with the Services or these Terms, regardless of the theory of liability (contract, tort, negligence, strict liability, statutory or otherwise) and even if Plansom has been advised of the possibility of such damages:
The above exclusions apply even if any remedy provided in these Terms fails of its essential purpose.
12.3 Scope of Limitations: Plansom’s liability is limited whether the alleged liability is based on a single claim or on multiple claims or incidents, and whether the action is brought in contract, warranty, tort (including negligence), strict liability, or any other legal theory. Nothing in these Terms is intended to exclude or limit any condition, warranty, right, or liability that cannot be lawfully excluded or limited.
12.4 Non-Excludable Liability: We do not exclude or limit our liability to you where it would be illegal to do so. In particular, nothing in these Terms will exclude or limit any liability for: (a) death or personal injury caused by our negligence, or the negligence of our employees or agents; (b) fraud or fraudulent misrepresentation; or (c) any liability which cannot be excluded or limited under applicable law (such as certain statutory warranties or liabilities under applicable product liability or consumer protection laws).
12.5 Consumer Law Rights: If you are using the Services as a consumer (rather than for business purposes), you may have certain rights under your local law that are not allowed to be excluded or limited. The disclaimers and limitations in these Terms do not affect your statutory rights as a consumer. For example, in some jurisdictions, consumer protection laws may provide you with certain minimum warranties or remedies, and if those apply, our total liability to you will be determined in accordance with those laws. Similarly, some jurisdictions do not allow the exclusion of certain damages (such as incidental or consequential damages), so some of the exclusions above may not apply to you if prohibited.
In summary, to the extent permitted by law, our liability to you is limited to the amount you have paid us in the last 12 months, and we will not be responsible for types of losses that are indirect or not reasonably foreseeable arising from your use of our Services. Always exercise appropriate caution and backup important data when using online services.
“As-Is” Basis: The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted under applicable law, Plansom disclaims all warranties and representations, whether express, implied, or statutory, with respect to the Services and any software, content, or other materials provided (or not provided) in connection with the Services. This disclaimer includes, but is not limited to:
User’s Responsibility: You assume full responsibility for your use of the Services. You understand that use of the Services is at your own risk. Any material downloaded or otherwise obtained through the use of the Services is accessed at your own discretion and risk, and you are solely responsible for any damage to your computer systems or loss of data that results from the download or use of any such material.
No Advice or Consultation Warranty: Unless explicitly agreed in a separate contract for professional services, Plansom is not providing legal, financial, or other professional advice via the Services. Any support, training, or guidance we provide is on an as-is basis without warranties.
Statutory Rights Unaffected: Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you. In such jurisdictions, thescope and duration of any such warranty will be the minimum permitted under applicable law. Nothing in these Terms is intended to exclude any warranty or condition that cannot be excluded under law. For example, if you are a consumer in a jurisdiction that provides certain statutory guarantees for services, our Services come with those guarantees to the extent required by law. In Australia, for instance, our Services come with guarantees that cannot be excluded under the Australian Consumer Law – you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage, etc. This Section 13 is not intended to limit or alter any such non-excludable guarantee or right.
In summary, Plansom provides the Services without any promises or warranties about their performance, quality, or suitability, except for those that we cannot lawfully disclaim. Always use the Services prudently and backup important information, as we cannot promise the Services will be perfect or fit for every particular need you may have.
You agree to defend, indemnify, and hold harmless Plansom Limited and its affiliates, and each of their respective officers, directors, employees, agents, and representatives (the “Indemnified Parties”), from and against any and all claims, demands, lawsuits, proceedings, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and court costs) that arise out of or relate to:
Plansom reserves the right, at its own cost, to assume the exclusive defense and control of any matter subject to indemnification by you (in which event you will cooperate with Plansom in asserting any available defenses). You agree not to settle any such matter without the prior written consent of Plansom. We will use reasonable efforts to notify you of any claim or demand subject to your indemnification obligation upon becoming aware of it. Your indemnification obligations will survive any termination of your account or these Terms.
This indemnification clause means that if a third party sues or makes a claim against one of the Indemnified Parties because of something you did (or failed to do) in breach of these Terms or using the Services, you will cover the costs and damages that the Indemnified Party incurs as a result.
Plansom may revise or update these Terms from time to time as our business, technology, and legal requirements evolve. However, we will not make changes that have a significant negative impact on your rights under these Terms without providing you with an opportunity to review and consent to the changes (except where changes are required to comply with applicable law or for security reasons, as described below).
15.1 Notice of Changes: If we propose any material changes to these Terms, we will provide you with clear and timely notice. For example, we may send an email to the address associated with your account, or display a prominent notice within the Services or on our website, informing you of the upcoming changes. The notice will include the effective date of the proposed changes (which will be no less than 30 days from the notice, unless a shorter period is required for legal compliance or security reasons) and will summarize the key modifications.
15.2 Your Options: Upon receiving notice of updated Terms, you should review the new terms carefully. If you do not agree with the proposed changes, you have the right to reject the changes. To do so, you must stop using the Services and terminate your account or subscription before the effective date of the updated Terms. You may notify us that you are terminating due to the proposed changes. If you have a paid subscription and you terminate the Services because you object to the revised Terms, we will refund any pre-paid fees for the period after the effective date of the termination (similar to a termination for convenience by you). If you continue to use the Services after the new Terms take effect, or if youexplicitly accept the new Terms (for example, by clicking an “Accept” button if presented), you will be deemed to have consented to and be bound by the updated Terms.
15.3 Exceptions – Minor or Legally Required Changes: Not all changes will trigger the advance notice described above. Plansom reserves the right to make changes to these Terms that (a) are purely administrative or clarifying in nature and do not materially affect your rights, or (b) are required immediately to comply with applicable law or address an urgent security, safety, or regulatory requirement. In such cases, we may update the Terms immediately without prior notice, but we will post the revised Terms on our website and indicate the “Last Updated” date. We encourage you to periodically review the Terms for any changes.
15.4 Continued Use: The latest version of the Terms will always be accessible on our website (typically via a “Terms of Service” link). Your continued use of the Services after a revised set of Terms has become effective (and after receiving any required notice) constitutes your acceptance of the updated Terms. If you have any questions or concerns about changes to the Terms, you should contact us for clarification or, if necessary, cease using the Services.
In summary, we will notify you of significant changes to these Terms and give you a chance to cancel if you don’t agree, ensuring that our contract with you remains transparent and fair.
16.1 Governing Law: These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or the use of the Services shall be governed by and construed in accordance with the laws of Ireland, without giving effect to any conflict of law principles that would cause the laws of another jurisdiction to apply. We choose Irish law to govern this agreement because Plansom Limited is incorporated in Ireland
However, if you are a consumer (not a business) and you live in a country that provides you with certain mandatory consumer protections, you will not be deprived of those protections by virtue of this governing law clause. In other words, nothing in this Section 16 shall affect any rights you may have under the mandatory consumer protection laws of your country of habitual residence. For example, if you reside in a country of theEuropean Union, you may have the benefit of certain provisions of EU consumer law or your national laws, and those provisions will apply to you even if Irish law is chosen; similarly, Australian consumers maintain rights under the Australian Consumer Law.
16.2 Jurisdiction and Venue (Business Users): If you are using the Services for business or commercial purposes, you and Plansom agree that any disputes or claims arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Ireland. The competent courts located in the Republic of Ireland (and specifically, we may designate the courts of Dublin, Ireland) shall be the venue for the resolution of any such disputes. Both you and we consent to the personal jurisdiction of these courts. We also each waive any objection to the venue of such courts on grounds of inconvenience or other reasons.
16.3 Jurisdiction (Consumers): If you are using the Services as a consumer (for personal, non-business purposes), you may be entitled under applicable law to bring claims in the courts of your home country and under the laws of your home country. The choice of Irish law and forum in this Section will not deprive you of any protection you are entitled to under the law of the country where you live. For instance, as an EU consumer, you may choose to file a claim in the courts of your country of residence. Likewise, if any provision of Section 16.2 (exclusive jurisdiction in Ireland) is unenforceable under the laws of your jurisdiction as a consumer, it will not apply to you to the extent of such unenforceability.
16.4 Informal Dispute Resolution: Before initiating any formal legal action, we encourage you to contact our support or legal team to discuss and attempt to resolve the issue informally. Often, disputes or complaints can be resolved quickly through our customer support without needing to proceed to court. This is not a requirement, but a suggestion to save time and resources for both parties.
16.5 No Class Actions (USA users): This clause applies to the extent permitted by applicable law. You and Plansom agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Unless both you and Plansom agree otherwise, a court may not consolidate or join more than one person’s claims or otherwise preside over any form of a representative or class proceeding. (If you are a consumer residing outside the United States, this subsection may not apply to you, as many jurisdictions do not permit pre-disputeclass action waivers. It is included primarily for users in jurisdictions where such waivers are enforceable.)
16.6 Arbitration (if agreed): This clause applies only if you and Plansom mutually agree to arbitration of specific disputes. There is no mandatory arbitration clause in these Terms by default (aside from any provided under applicable consumer laws or unless separately agreed). However, if a dispute arises, the parties may mutually choose to resolve it through binding arbitration. The terms of any such arbitration (such as the rules, venue, and how an arbitrator is chosen) would be agreed by the parties at that time or otherwise determined by an arbitral institution (e.g., the Irish Arbitration Centre or similar) if both parties consent to arbitration. Any arbitration would be conducted in English, and the arbitral award would be final and binding on both parties.
16.7 Costs and Legal Fees: In any litigation (or arbitration) between you and Plansom, the prevailing party will be entitled to recover its reasonable attorneys’ fees and costs from the other party, to the extent permitted by law or by the rules of the court/arbitration forum. If a consumer brings a claim against Plansom, this provision does not apply to any extent prohibited by consumer law (for example, some jurisdictions do not allow shifting of legal fees in consumer cases).
This Section 16 is intended to ensure that there is clarity on how disputes are handled and that your rights under local law are respected. If you are uncertain about how this applies to you, you may wish to seek legal advice.
Plansom shall not be liable for any delay or failure in performance of any part of the Services or these Terms to the extent that such delay or failure is caused by an event or circumstance that is beyond our reasonable control (“Force Majeure Event”). Force Majeure Events include, but are not limited to: natural disasters (e.g. earthquakes, floods, hurricanes), fires, epidemics or pandemics, acts of government or regulatory authorities (such as changes in laws or regulations or government orders), war, terrorism, civil unrest, riots or disturbances, strikes, lockouts or other labor disputes, internet or telecommunication outages or interruptions, power failures, or the failure of third-party service providers or suppliers.During a Force Majeure Event, our obligations under these Terms will be suspended to the extent affected by the event. We will make reasonable efforts to mitigate the effects of the Force Majeure Event and to resume full performance as soon as feasible.
If a Force Majeure Event continues for an extended period that materially affects the Services (for example, more than 30 days of continuous outage), either party may have the right to terminate the affected Services by providing written notice to the other.
Payment Obligations: Note that your obligation to pay for Services already provided is not excused by Force Majeure (for instance, if you have already received Service for a period, a subsequent Force Majeure event does not entitle you to a refund for the past period). Also, a Force Majeure event affecting you (for example, a natural disaster in your area) does not automatically suspend your payment obligations for Services unless it equally prevents us from providing the Services.
This clause means that if unexpected, extraordinary events occur that are beyond either party’s control and that prevent us from delivering the Services as promised, we are not held in breach of the contract for the duration and extent of such events.
Your Assignment: You may not assign or transfer these Terms, or delegate any of your rights or obligations hereunder, whether by contract, operation of law, or otherwise, without the prior written consent of Plansom. Any attempted assignment of this agreement by you without our consent will be null and void. For example, you cannot transfer your subscription or account to another person or entity without our approval.
Plansom’s Assignment: Plansom may assign, transfer, or delegate any of its rights and obligations under these Terms without your consent: (a) to any affiliate or subsidiary of Plansom; (b) in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets or equity; or (c) to any other successor or assignee as part of a change in control. In the event of such an assignment or transfer, we will provide you with notice (for example, via email or through the Services). The assignee will assume our rights and obligations as provided in these Terms, and we will be released from further liability under this agreement to the extent of the assignment. These Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.
Change of Control: For purposes of this agreement, a “change of control” in your organization (if you are using the Services on behalf of a company or entity) – such as a merger of your company into another, an acquisition of your company by a third party, or a sale of a controlling interest in your company – will be deemed an assignment by you of this agreement. In such case, you are required to obtain our consent for the agreement to continue with the new controlling entity (except where applicable law does not allow us to refuse certain transfers). We will not unreasonably withhold or delay consent, but may condition consent on the new owner’s agreement to abide by these Terms and any additional conditions we find necessary.
Any permitted assignee or transferee must agree to comply with all the terms and conditions of these Terms.
In summary, you cannot transfer your rights or obligations under these Terms without our permission, while we can transfer our rights/obligations (for example, to a new owner of our business) with notice to you. This is to ensure clarity about who is responsible for obligations under the agreement if the parties’ business structures change.
Notices from Plansom to You: Plansom may provide notices to you under these Terms by: (a) sending written notice to the email address associated with your account; (b) by postal mail or courier to any physical address you have provided to us; or (c) by posting a notice within the Services (for example, in your account dashboard) or on our website. We may use one or more of these methods in our discretion. Notices that we post on our website or within the Service will be effective upon posting. Notices sent by email will be effective when we send the email (provided that we do not receive an error or “bounce-back” message indicating that the email was not delivered). It is your responsibility to ensure that your account contact information, including your primary email address, is current and accurate at all times. You agree that any notices we send to the email address on record for your account will be deemed received by you, even if you do not actually see the email or if the email is filtered by your system (so please whitelist our domain or check your spam folder regularly).
If a notice is sent by postal mail (if we ever need to send a physical notice), it will be deemed delivered five (5) business days after we mail it (if sent domestically) or ten (10) business days after we mail it (if sent internationally), or upon actual receipt, whichever is sooner.
Notices from You to Plansom: You must send notices to us (for example, legal notices, or notices of termination or breach) in one of the following ways: (a) by email to support@plansom.com (or another email address for legal notices that we may designate on our website); or (b) by certified or registered mail, or an internationally recognized courier service, to our corporate mailing address. (As of the last update of these Terms, Plansom Limited’s registered address is:Plansom Limited, South Bank House, Barrow Street, Dublin 4, D04 TR29, Ireland — please check our website or official records for any updates to our mailing address.) Notices sent by email from you to us will be effective only upon our receipt and acknowledgement of the email. Notices sent by physical mail or courier will be effective when actually received by us and logged by us. For courtesy, you may also send a duplicate of any critical notice via email to help ensure we see it promptly.
Electronic Communications: You agree that communications and transactions between us may be conducted electronically. For contractual purposes, you: (i) consent to receive communications from Plansom in electronic form (whether via email or via the Service); and (ii) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Plansom provides to you electronically satisfy any legal requirement that such communications would satisfy if they were in a hardcopy writing. The foregoing does not affect your non-waivable rights.
Either party may update its contact information for receipt of notices by giving notice to the other party in accordance with this Section.
In summary, check the email you have on file with us — that’s primarily how we’ll reach you. And if you need to send us a formal notice, email is acceptable (with confirmation), but important or sensitive notices might also be sent via certified mail to ensure we receive them.
No Waiver: No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of any such right, power, or remedy. A waiverby a party of any obligation or breach of these Terms shall only be effective if in writing and signed by that party, and such waiver shall not be construed as a waiver of any subsequent breach of these Terms unless it specifically so states. In other words, if we or you do not enforce a provision of these Terms at any time, it does not mean that we or you have waived the right to enforce it later or waived the provision overall.
Severability: If any provision (or part of a provision) of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision or part thereof shall be severed from these Terms and the remaining provisions of the Terms shall remain in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, if possible, in a manner that closely matches the original intent of the provision. If such modification is not possible, the provision will be removed, and the rest of the Terms will continue to be enforceable.
Interpretation: These Terms shall be interpreted to give effect to their fair meaning and intent. Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. The words “including” or “includes” mean “including without limitation.”
These Terms, together with any documents expressly incorporated by reference, constitute the entire agreement between you and Plansom with respect to the Services and supersede all prior and contemporaneous agreements, proposals, negotiations, understandings, or communications (whether written or oral) relating to the subject matter of these Terms. In particular, these Terms supersede any prior non-disclosure agreements (NDAs) signed in anticipation of this agreement with respect to the confidentiality of Your Data and our discussions for the Service, once you start using the Service under these Terms.
Documents incorporated by reference include, but are not limited to, our Privacy Policy, Cookie Policy, any applicable Service Level Agreement or support policy explicitly referenced, and the Data Processing Addendum in Section 9 above (if applicable). In the event of any conflict between these Terms and any policy or addendum incorporated herein, the terms of the policy or addendum shall control with respect to the specific subject matterof that policy or addendum. For example, in case of a conflict between these Terms and the Data Processing Addendum regarding handling of personal data, the Data Processing Addendum will govern to the extent of the conflict.
No terms or conditions stated in your purchase order, vendor portal, or other order documentation (other than those provided by Plansom) shall be incorporated into or form any part of these Terms, and all such terms or conditions shall be null and void. You acknowledge that you have not relied on any statement, promise, or representation made or given by or on behalf of Plansom which is not set forth in these Terms or in the documents incorporated by reference.
The Services are offered and operated by Plansom Limited, a limited company incorporated under the laws of Ireland. Throughout these Terms and on our website, the terms “Plansom”, “we”, “our”, or “us” refer to Plansom Limited.
If you have any questions, concerns, or feedback regarding these Terms or the Services, or if you need to contact us for any reason (including to provide any notices as required under these Terms), you can reach us at:
For general inquiries or support requests, emailing us at the address above or using the contact form on our website is typically the fastest way to get a response. We aim to respond to customer inquiries in a timely manner.
For formal or legal correspondence, please use the notice procedures described in Section 19.
Thank you for reading these Terms. By using Plansom’s Services, you acknowledge that you understand and agree to these Terms and Conditions. We value your trust and are committed to providing a quality Service while respecting your rights and ensuring clarity in our relationship.
Last Updated: 9th July 2025